Shipping Policy

This shipping policy applies to all orders submitted through mullionvane.shop and aims to help customers understand order processing, shipping arrangements, delivery times, and logistics rules.

Due to ongoing losses, the merchant has decided to clear out all inventory at a loss. Currently, all products are being sold at discounted clearance prices.

Shipping Instructions

All orders are shipped from our US warehouse.

We utilize a stable warehousing and logistics management system to arrange order fulfillment, improving order processing efficiency and ensuring goods are safely delivered to customers.

Order Processing Time

All orders will enter the processing stage on the same day after successful payment.

The order processing process typically includes:

• Order Confirmation
• Inventory Verification
• Picking
• Packaging
• Outbound Arrangement
• Logistics Information Entry

During peak order periods, holidays, or unforeseen circumstances, processing times may experience reasonable delays, but we will make every effort to maintain normal processing efficiency.

Domestic Shipping Time

After order processing and handover to the logistics service provider, the standard shipping time is typically approximately 2 business days.

Actual delivery time may fluctuate reasonably due to weather conditions, traffic factors, logistics network adjustments, holidays, or other uncontrollable factors.

Logistics delivery times are for reference only and do not constitute a final delivery commitment.

Import/Export and Transportation Standards

All transportation activities comply with applicable transportation regulations, industry standards, and relevant import/export management requirements.

For orders involving cross-border transportation, relevant customs clearance, declaration, customs inspection, and border control procedures will be carried out by the carrier logistics service provider in accordance with local laws and regulations.

In the event of shipping delays due to the following circumstances, we will assist customers in tracking logistics information, but we cannot be held responsible for the processing time of third-party agencies:

• Customs inspection
• Customs clearance procedures
• Border control measures
• Policy adjustments
• Force majeure events
• International shipping restrictions

Logistics and Transportation Partners

To ensure the safe and efficient delivery of orders, we cooperate with multiple international and regional logistics service providers, including but not limited to:

• UPS
• FedEx
• DHL
• USPS
• Other regional logistics service providers

The specific carrier logistics company will be arranged based on the order address, delivery efficiency, logistics resource allocation, and actual operational conditions.

Logistics Tracking Service

After the order is shipped, customers will receive corresponding logistics tracking information.

Through the logistics tracking service, customers can view:

• Order shipment status
• Transportation progress
• Transit information
• Estimated delivery status

The update time of logistics information is determined by the carrier logistics company, and there may be system synchronization delays in some cases.

Receiving Information Responsibility

Customers are responsible for ensuring that they submit accurate and complete receiving information, including:

• Recipient’s Name
• Shipping Address
• Contact Number
• Postal Code

Customers are responsible for any delivery failures, returns, or delays caused by incorrect addresses, incomplete information, inability to contact the recipient, or other customer-related reasons, and may be subject to additional processing time.

Package Anomaly Handling

In the following situations:

• Damaged Package
• Lost Package
• Logistics Anomaly
• Delivery Error
• Received Incorrect Goods

Please contact us promptly via the following email address:

Customer Service Email: support@mullionvane.shop

We will provide a reasonable solution based on the actual situation after verifying the relevant information.

Policy Updates

We may update this shipping policy based on operational needs, logistics arrangements, or changes in laws and regulations.

The updated shipping policy will take effect immediately upon publication on the website. Customers are advised to check for the latest version regularly.