Refund Policy

Welcome to mullionvane.shop.

This refund policy explains the return of goods, refund applications, review process, and related processing rules. Submitting an order indicates that you have read and agree to all the contents of this refund policy.

Due to continuous losses, the merchant has decided to clear out all goods at a loss. Currently, all products are being sold at a discount clearance price.

Refund Application Period

Customers can apply for a return and refund within 30 days of receiving the goods.

Refund applications submitted after 30 days from the receipt date may not be processed.

To ensure your rights, please contact us as soon as you discover any problems.

Eligible Circumstances

Customers can apply for a refund in the following situations:

• Goods were damaged during transportation
• Incorrect goods were received
• Goods have obvious manufacturing defects
• Goods are missing major parts or accessories
• Goods received are clearly inconsistent with the order contents

To assist with the review, customers may need to provide relevant photos, videos, or a description of the problem.

Refund Request Process

To request a refund, please contact us via the following email address:

Customer Service Email: support@mullionvane.shop

We recommend providing the following when requesting a refund:

• Order Number
• Order Name
• Contact Email
• Problem Description
• Relevant Images or Supporting Documents

After receiving your request, we will review it and respond with the processing result as soon as possible.

Return Requirements

If your refund request is approved, we may require you to return the goods to a designated address.

When returning goods, please try to keep the goods and related accessories intact.

Unauthorized returns may not be processed normally.

Detailed return instructions will be provided after approval.

Circumstances Where Refunds Are Not Eligible

The following situations generally do not qualify for a refund:

• Refund request period exceeding 30 days
• No longer needing the product due to personal reasons
• Product damaged due to human error
• Normal signs of use on the product that are not quality issues
• Problems caused by incorrect shipping information provided by the customer
• Unauthorized return of the product

Refund Review

All refund requests are subject to review.

During the review process, we may request supplementary information to confirm the issue and make a reasonable decision.

We reserve the right to approve, reject, or adjust refund requests based on the actual circumstances.

Refund Processing Time

After the refund is approved, it will usually be returned to the original payment account within 3 business days.

The actual arrival time may vary depending on the processing time of the bank, credit card institution, or third-party payment platform.

Order Cancellation Policy

After submitting an order, if it has not yet entered the processing or shipping stage, the customer may apply to cancel the order.

Once an order has been processed, packaged, or shipped, it may be impossible to cancel and will require a refund application.

Shipping Issues

In the event of the following:

• Lost package
• Damaged goods during transport
• Wrong delivery
• Received the wrong goods

Please contact us immediately.

We will provide a replacement, refund, or other reasonable solutions after verifying the logistics and order information, based on the actual situation.

Special Notes

As all current products are clearance sales, some items have limited stock.

If we are unable to ship due to stock shortages, we will promptly notify the customer and arrange a full refund.

Contact Us

To apply for a refund or inquire about refund-related issues, please contact us through the following methods:

Website: mullionvane.shop

Customer Service Email: support@mullionvane.shop

Policy Updates

We may update this refund policy based on operational needs or changes in laws and regulations.

The updated content will take effect immediately upon publication on the website. We recommend that you check for the latest version regularly.